statistical satisfaction data

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28 March 28, 2018
  • Customer Churn in Distribution

An Easy Fix for Customer Churn in Distribution

By |March 28, 2018|

If you’re like most distributors, you’ve probably lost touch with more than a few customers as the first quarter of 2018 comes to a close. Here’s an easy fix for customer churn in distribution.

The key to retaining customers, acquiring more customers who are like them, expanding revenue per customer, and increasing your profitability is knowing […]

8 March 8, 2018

How Referrals and Online Reviews Boost Conversion and Retention

By |March 8, 2018|

Obviously, it’s easier to reducing customer churn than it is to sell more products, so where should distributors be more keenly focused?

In a world where experts consistently say it is seven (or more) times more difficult to create a new customer than it is to sell more to existing customers, it’s obviously easier to reduce customer […]

16 January 16, 2018

Getting the Whole Picture with Statistical Satisfaction Data

By |January 16, 2018|

In past blogs, I’ve talked about the importance of garnering testimonials from your customers.  Testimonials work for you by providing both feedback from current customers for continual process improvement and social proof for prospective customers. This creates a strategy for securing the customers you already have by constantly improving the outstanding customer-centric service for your […]