Your most profitable accounts determine the survival of your business. These critical accounts require dedicated resources and responsive service. Even if you pride yourself on customer interactions, your top-tier, A+ service is not for every customer. Instead, concierge customer service is a tool. Used properly, concierge customer service improves internal efficiency, customer and employee satisfaction, […]
By Jeanne Hurlbert|2018-11-09T19:54:31+00:00November 8, 2018|
Marketing is not just about letting people know your company exists, or what your latest products or services are. It is a key component to building and maintaining a lasting relationship between your business and your customers.
In the past, most businesses’ primary point of contact between themselves and their customers was via their sales department. […]
By Jeanne Hurlbert|2018-11-29T21:29:45+00:00August 30, 2018|
Social media is important in today’s world, but it seems to be a daunting task for most distribution companies. It can seem downright overwhelming to come up with topics to post about on a regular basis. Most businesses feel this way – not just distributors. What the following video to learn how to get started […]