Providing Concierge Customer Service can seem like a daunting, resource-intensive project. Why would you want to implement this sort of system in your business? What are the benefits of Concierge Customer Service that make it such an effective tool for retention and satisfaction? The truth is that most companies are bad at customer service, but [...]
Your most profitable accounts determine the survival of your business. These critical accounts require dedicated resources and responsive service. Even if you pride yourself on customer interactions, your top-tier, A+ service is not for every customer. Instead, concierge customer service is a tool. Used properly, a concierge customer service team improves internal efficiency, customer and [...]
The nature of sales has changed. Face-to-face sales in distribution are not as common as they once were. We’re finding that more and more these days, those kinds of direct transactions are no longer a dominant means of selling a product or service. When there once was a time when a sales team was the [...]
Whether your business survives is primarily determined by your ability to continue to serve your most profitable accounts. As such, these critical accounts require dedicated resources and responsive service in order to strengthen your ability to retain them. Top-tier service is not meant for every customer, even though your company may pride itself on its [...]
Delivery as a service opportunity: In the past, distributors could choose from just two delivery options. Either you could bring the product to the customer, or the customer could pick it up from you. Fortunately, you're no longer limited to that model today. https://vimeo.com/269901725 Having a problem viewing the video? Click here to watch: [...]
Generating data to best serve your customers: It's no secret in the distribution industry that customer loyalty is on the decline. It's become harder than ever to compete with the big box stores, and the last thing you want to do is compete with them on price. Instead, compete in the areas where you already [...]