customer-centric

/Tag:customer-centric
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30 July 30, 2019
  • Becoming customer centric

A Strategy Towards Becoming More Customer Centric

By |July 30, 2019|

One of the byproducts of the increase in customer-centric companies has been the expansion of the Chief Customer Officer. In 2003, fewer than twenty companies in the world employed a Chief Customer Officer (CCO), but by 2015 more than 1 in 10 Fortune 500 companies and over 1 in 5 Fortune 100 companies had instituted […]

16 July 16, 2019
  • customer service edge

The Edge Concierge Customer Service Gives You

By |July 16, 2019|

In this age of uncertainty, one thing remains certain: Things are as tough and confusing for your customers as they are for you. Like you, they’re looking for an edge. They’re looking for a way to make things easier, to cut through the clutter, to do their jobs and stay in business, and maybe even […]

2 July 2, 2019
  • Angry customer

The Erosion of Service

By |July 2, 2019|

The art and science of customer service have become increasingly rare in American commerce. Any one of us can recount stories of poor—sometimes outrageously poor—customer service that not only left us frustrated but also engendered resentment toward the company that appeared to care so little about the customers who generate its profits.

Let’s review a fairly […]

21 May 21, 2019

Riding The Wave of Disruption in the Workplace

By |May 21, 2019|

Does Any of This Sound Like Your Company?

You’re feeling margin pressures,
You’re suffering under escalating personnel costs,
You’re watching your best customers defect to competitors whom you know aren’t as good as your company is,
You feel your business model isn’t as relevant to the market as it was 10-20 years ago, or
Your […]

30 August 30, 2018
  • social media

How to Give Customers What They Want via Social Media

By |August 30, 2018|

Social media is important in today’s world, but it seems to be a daunting task for most distribution companies. It can seem downright overwhelming to come up with topics to post about on a regular basis. Most businesses feel this way – not just distributors. Watch the following video to get started on the right […]