define the role Archives - Hurlbert Consulting Group

Building Your Concierge Customer Service Team

By Jeanne Hurlbert|2020-09-01T06:51:21-06:00January 16, 2019|

Your most profitable accounts determine the survival of your business. These critical accounts require dedicated resources and responsive service. Even if you pride yourself on customer interactions, your top-tier, A+ service is not for every customer. Instead, concierge customer service is a tool. Used properly, a concierge customer service team improves internal efficiency, customer and [...]

Set Up Your Own Concierge Customer Service in Two Steps

By Jeanne Hurlbert|2020-09-01T06:51:40-06:00May 17, 2018|

Concierge customer service provides a phenomenal case for your customers to continue doing business with you. Recently, I sat down with Randy MacLean, President of WayPoint Analytics, to discuss the two crucial steps to set up an effective concierge customer service team. https://vimeo.com/269903244 Having trouble viewing this video? Click here to watch: https://vimeo.com/269903244 Concierge-level [...]