concierge customer service

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5 February 5, 2019
  • The Benefits of Concierge Customer Service

The Benefits of Concierge Customer Service

By |February 5, 2019|

Providing Concierge Customer Service can seem like a daunting, resource-intensive project.  Why would you want to implement this sort of system in your business?  What are the benefits of Concierge Customer Service that make it such an effective tool for retention and satisfaction?

The truth is that most companies are bad at customer service, but by […]

26 November 26, 2018
  • Customer Service discussion

The Changing Role of the Salesperson

By |November 26, 2018|

The nature of sales has changed. We’re finding that face-to-face transactions are no longer a dominant means of selling a product or service. When there once was a time when a sales team was the “go-to” information resource for potential customers researching a business, today, in the age of quick and easy web searches, that […]