concierge customer service

/Tag:concierge customer service
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16 July 16, 2019
  • customer service edge

The Edge Concierge Customer Service Gives You

By |July 16, 2019|

In this age of uncertainty, one thing remains certain: Things are as tough and confusing for your customers as they are for you. Like you, they’re looking for an edge. They’re looking for a way to make things easier, to cut through the clutter, to do their jobs and stay in business, and maybe even […]

2 July 2, 2019
  • Angry customer

The Erosion of Service

By |July 2, 2019|

The art and science of customer service have become increasingly rare in American commerce. Any one of us can recount stories of poor—sometimes outrageously poor—customer service that not only left us frustrated but also engendered resentment toward the company that appeared to care so little about the customers who generate its profits.

Let’s review a fairly […]

20 June 20, 2019
  • Gates County North Carolina

Where This All Began For Me

By |June 20, 2019|

Where all this began for me: Long before I earned a PhD or began working with wholesale distributors, I learned a lot about the power of connecting with customers growing up in a tiny town in rural North Carolina. My father, a country banker in the hamlet of Sunbury (in Gates County, North Carolina), saw […]

21 May 21, 2019

Riding The Wave of Disruption in the Workplace

By |May 21, 2019|

Does Any of This Sound Like Your Company?

You’re feeling margin pressures,
You’re suffering under escalating personnel costs,
You’re watching your best customers defect to competitors whom you know aren’t as good as your company is,
You feel your business model isn’t as relevant to the market as it was 10-20 years ago, or
Your […]

5 February 5, 2019
  • The Benefits of Concierge Customer Service

The Benefits of Concierge Customer Service

By |February 5, 2019|

Providing Concierge Customer Service can seem like a daunting, resource-intensive project.  Why would you want to implement this sort of system in your business?  What are the benefits of Concierge Customer Service that make it such an effective tool for retention and satisfaction?

The truth is that most companies are bad at customer service, but by […]

26 November 26, 2018
  • Customer Service discussion, face-to-face sales in distribution

The Changing Role of the Salesperson: From Face-to-Face Sales in Distribution to The Modern World

By |November 26, 2018|

The nature of sales has changed. Face-to-face sales in distribution are not as common as they once were. We’re finding that more and more these days, those kinds of direct transactions are no longer a dominant means of selling a product or service. When there once was a time when a sales team was the […]