feedback loop Archives - Hurlbert Consulting Group

Diversifying Delivery as a Service Opportunity

By Jeanne Hurlbert|2020-09-01T06:51:36-06:00June 28, 2018|

Delivery as a service opportunity: In the past, distributors could choose from just two delivery options. Either you could bring the product to the customer, or the customer could pick it up from you. Fortunately, you're no longer limited to that model today. https://vimeo.com/269901725 Having a problem viewing the video? Click here to watch: [...]

Why You Need a Customer Service Feedback Loop

By Jeanne Hurlbert|2020-09-01T06:51:42-06:00April 26, 2018|

One of the most important practices you can implement in your company is a customer service feedback loop between your customers and customer service. I work with many wholesale distribution companies to set up concierge-style customer service programs, and there are clear benefits of having a feedback mechanism that can be utilized. Having a problem [...]