Becoming Customer-centric

/Becoming Customer-centric
­
30 July 30, 2019
  • Becoming customer centric

A Strategy Towards Becoming More Customer Centric

By |July 30, 2019|

One of the byproducts of the increase in customer-centric companies has been the expansion of the Chief Customer Officer. In 2003, fewer than twenty companies in the world employed a Chief Customer Officer (CCO), but by 2015 more than 1 in 10 Fortune 500 companies and over 1 in 5 Fortune 100 companies had instituted […]

16 July 16, 2019
  • customer service edge

The Edge Concierge Customer Service Gives You

By |July 16, 2019|

In this age of uncertainty, one thing remains certain: Things are as tough and confusing for your customers as they are for you. Like you, they’re looking for an edge. They’re looking for a way to make things easier, to cut through the clutter, to do their jobs and stay in business, and maybe even […]

2 July 2, 2019
  • Angry customer

The Erosion of Service

By |July 2, 2019|

The art and science of customer service have become increasingly rare in American commerce. Any one of us can recount stories of poor—sometimes outrageously poor—customer service that not only left us frustrated but also engendered resentment toward the company that appeared to care so little about the customers who generate its profits.

Let’s review a fairly […]

21 May 21, 2019

Riding The Wave of Disruption in the Workplace

By |May 21, 2019|

Does Any of This Sound Like Your Company?

You’re feeling margin pressures,
You’re suffering under escalating personnel costs,
You’re watching your best customers defect to competitors whom you know aren’t as good as your company is,
You feel your business model isn’t as relevant to the market as it was 10-20 years ago, or
Your […]

16 January 16, 2019

Building Your Concierge Customer Service Team

By |January 16, 2019|

Your most profitable accounts determine the survival of your business. These critical accounts require dedicated resources and responsive service. Even if you pride yourself on customer interactions, your top-tier, A+ service is not for every customer. Instead, concierge customer service is a tool. Used properly, a concierge customer service team improves internal efficiency, customer and […]

26 November 26, 2018
  • Customer Service discussion, face-to-face sales in distribution

The Changing Role of the Salesperson: From Face-to-Face Sales in Distribution to The Modern World

By |November 26, 2018|

The nature of sales has changed. Face-to-face sales in distribution are not as common as they once were. We’re finding that more and more these days, those kinds of direct transactions are no longer a dominant means of selling a product or service. When there once was a time when a sales team was the […]

8 November 8, 2018

Gaining An Advantage Through Content

By |November 8, 2018|

Gaining An Advantage Through Content: Marketing is not just about letting people know your company exists, or what your latest products or services are. It is a key component to building and maintaining a lasting relationship between your business and your customers.

In the past, most businesses’ primary point of contact between themselves and their customers […]

28 September 28, 2018

How Surveys Increase Interaction and Communication with Customers

By |September 28, 2018|

Interaction and communication with customers today is difficult. While today’s technology is incredibly beneficial in so many ways, it’s also made finding or creating an opportunity to engage with a customer – to spend time with them –more difficult than it’s ever been.

Bluntly, your customers don’t want to waste their time on you. They’re not interested […]