“We had the pleasure of working with Jeanne and her team earlier this year. It was clear to us very early in the engagement that Jeanne is not only a brilliant individual and one of the leading authorities in her craft, but she is also a great person to work with. The process that Jeanne led us through was well defined and had a logical flow which resulted in no wasted steps or time!
With her guidance, we were able to net more than a 10% response rate from our survey. This is 2X or better than our average for our more typical customer satisfaction and other customer-facing surveys. The insights we received from the survey are incredible and will prove critical to our planning as we prepare our 2016 strategic plan. Through this process, we learned a lot about our customers, business, and ourselves and we owe much it to Jeanne and her team.”