The Elements of Concierge Customer Service: M.O.R.E.
The objective in establishing Concierge Customer Service (CCS) is to deliver a differentiated, distinct, exceptional customer experience to your most profitable customers— and really good service to all customers—by giving customers more. In fact, the elements of Concierge Customer Service can be broken down as just that -- M.O.R.E.: mindset, ownership, referability, and experience. It [...]