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Getting the Whole Picture with Statistical Satisfaction Data

In past blogs, I’ve talked about the importance of garnering testimonials from your customers.  Testimonials work for you by providing both feedback from current customers for continual process improvement and social proof for prospective customers. This creates a strategy for securing the customers you already have by constantly improving the outstanding customer-centric service for your […]

By |January 16, 2018|

Answering the Two Most Important Questions in Becoming Customer-Centric

When it comes to increasing profit, companies know that it’s much easier to gain a greater share of an existing customer’s spend than it is to find a new customer.

But what if your customer retention is lacking? You can’t grow customer spend if you can’t hang on to your customers!

Do you ever wonder why some […]

By |December 17, 2017|